Customer Service
Updated: 10 August, 2016
This Privacy Statement sets out how Beloorbayir Biotech Ltd Unit: SNEHA NATURA hereafter mentioned/referred to as just SNEHA NATURA for convenience purpose uses and protects any information that you give to us. We respect your privacy and are committed to protecting your personal information. This Privacy Statement explains how we collect, transfer, process, use and disclose your data and sets out our security practices.
By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this Privacy Statement.
Information about the operator of websites or mobile applications (and SNEHA NATURA entity controlling any PII that is collected) can be found on the header/footer and/or contact page of websites and in the licensing agreement of mobile applications.
What we collect
We collect personally identifiable information (PII) that you provide to us, which is information that identifies you as an individual. We only do this when you have agreed to our request for that information. This PII may include your:
- Name
- address
- telephone number
- e-mail address
- other relevant details as required
How we use your PII
By providing your PII, you agree that, where it is permitted by local law or where you have agreed to receiving these communications from us, we may use the information:
- to respond to your requests
- to improve our level of service
- to improve the content of our communications
- to provide you with tips, helpful information, product news and updates
- to notify you of our new products and services
- to seek your views on our products and services
- to consider your application for employment
- for our own administrative and quality assurance purposes
- for other purposes that may be detailed on the website or mobile application
Website and mobile application usage information
We also automatically collect information about your computer browser type and operating system, websites you visited before and after visiting our websites, standard server log information, Internet Protocol (IP) addresses, GPS location data, mobile phone service provider, and mobile phone operating system. We aggregate this information to understand how our visitors use our websites and mobile applications so that we can improve them and the services we offer. GPS location data does not typically identify individual users. We may also share this aggregated information with other companies within the BELOORBAYIR BIOTECH LTD., group of which SNEHA NATURA is a Unit and with other third parties. This information includes:
- the total number of visits to our websites and mobile applications
- the number of visitors to each page of our websites and mobile applications
- the domain names of our visitors' internet service providers
How we protect your PII
SNEHA NATURA will take appropriate legal, organizational, and technical measures to protect your personal information consistent with applicable privacy and data security laws. When SNEHA NATURA uses a third-party service provider, that provider will be carefully selected and required to use appropriate measures to protect the confidentiality and security of personal information. We use a variety of security technologies and procedures to help protect your PII from unauthorised access, use or disclosure. Unfortunately, the transmission of information via the Internet or a mobile phone network connection is not completely secure. Although we will do our best to protect your PII, we cannot guarantee the security of the PII you transmit to our websites or mobile applications: any transmission is at your own risk. While we cannot guarantee that loss, misuse or alteration to data will not occur, once we have received your information, we will employ appropriate technical security measures to prevent such unfortunate occurrences.
Sharing PII with third parties
We may share your PII with our affiliates, contractors and agents in the normal course of business for delivery of the activities to which you have agreed. Unless otherwise specified in the website or mobile application, we will not sell or rent PII to other third parties, except that your PII may be transfered to a third party in the event that the business of this site or a part of it and the customer data connected with it is sold, assigned or transferred. Sometimes we use selected third parties to provide support services in connection with our websites, mobile applications or in the normal course of business. These parties may, from time to time, have access to your information to enable them to provide those services to us. We require all companies providing such support services to meet the same standards of data protection as our own. They are prohibited from using the information for their own purposes. In particular, we do not allow service providers to use your PII for their own marketing activities.
When we may disclose your PII to others
SNEHA NATURA reserves the right to disclose personal information about you, including your e-mail address, for reporting to government authorities, to parties in relevant legal proceedings as authorized by the presiding court or tribunal and otherwise to the extent required or explicitly authorized by applicable law. In certain special cases where permitted by local law, we may disclose your PII:
- when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to you or otherwise injuring or interfering with SNEHA NATURA's rights, property or operations, other users of this website or mobile application or anyone else who could be harmed by such activities
- when we believe the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation
- in connection with a substantial corporate transaction, such as the sale of a product line or division, a merger, consolidation, asset sale or in the unlikely event of bankruptcy.
PII collected may be transferred to, stored and processed in your country of residence or any other country in which SNEHA NATURA (including its affiliates), subcontractors or agents maintain facilities, including the United States and countries outside the European Economic Area (EEA). This means that your information may be processed in countries with lower data protection standards than your country of residence. By using our websites and mobile applications, you consent to any transfer, processing or storing of information outside of your country of residence and outside the EEA. We will ensure that if information is transferred outside your country of residence, it will still be treated in accordance with this Privacy Statement.
Use of IP addresses
An IP address is a set of numbers that is automatically assigned to your computer whenever you log on to your Internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.
SNEHA NATURA, or third party companies acting on our behalf, may collect IP addresses for the purposes of systems administration and to audit the use of our websites. We also may use IP addresses to identify users of our websites when we feel it is necessary to enforce compliance with the websites’ terms of use or to protect our service, websites or other users.
Cookies
Our websites and mobile applications may use technology called "cookies." A cookie is a small text file that is placed on your hard disk by a server. Cookies allow our websites and mobile applications to respond to you as an individual. The website or mobile application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to a website.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or receive a warning before a cookie is stored if you prefer. Please refer to your Internet browser’s instructions or help screen to learn more about these functions and to specify your cookie preferences.
If you choose to decline cookies, you may not be able to fully experience the interactive features of our websites or any other websites that you visit. For additional information regarding our use of cookies, review our Cookie Policy.
Information from outside sources
Where permitted by local law, we may also collect legally obtained information from third parties to add to our existing user databases. Some of this information may be PII. We do this to better target information offerings and promotional campaigns in which we think you would be interested. Such PII will only be collected and used by us in accordance with the basis on which it was originally provided by the subject, or as otherwise permitted by local law.
Access
We will retain your information only for the period necessary to fulfil the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law. You may contact us in writing to request the updating, correcting or removal of PII that you have provided to us at any time using the contact information provided at the end of this Privacy Statement. Your local laws may also give you the right to access information that you have provided to us. In some countries, you may need to pay a reasonable fee to meet our costs in providing you with this information.
Links to other websites
Our websites and mobile applications may from time to time provide links to or embed third party websites. This Privacy Statement does not apply to those websites. If you choose to enter such a linked site, you agree that we are not responsible for the availability of such websites and do not review or endorse and shall not be liable, directly or indirectly, for:
- how these websites treat your PII
- the content of such websites
- the use that others make of these websites.
Use of our websites and mobile applications by children
Unless otherwise explicitly stated, websites and mobile applications on which this Privacy Statement appears are not intended or designed to attract children under the age of 13. We do not knowingly collect PII from visitors in that age group via these websites or mobile applications. On those websites or mobile applications that are intended for use by children under the age of 13, we only collect PII with the explicit consent of a parent or guardian.
Changes
We may occasionally update this Privacy Statement. If the changes we make are material, we also may post a notice regarding the changes on our websites or mobile applications and related licensing agreements. We encourage you to periodically review this Privacy Statement to stay informed about how we are helping to protect the PII we collect. Your continued use of our websites and mobile applications constitutes your agreement to the Privacy Statement and any updates. Subsequent changes in this Privacy Statement will not apply to data that were collected before the change is made.
This Privacy Statement was last updated on 10 August 2016.
Contact us
References to "SNEHA NATURA," "we," "us" and "our" are references to BELOORBAYIR BIOTECH LTD UNIT SNEHA NATURA its affiliates. Please address any questions, comments and requests regarding this Privacy Statement to SNEHA NATURA using the contact information below. If you contact us, please note the name of the website/s you have visited, as well as how we may contact you.
+918043489900 upto 99 /+918026652479 / info@snehanatura.com
Welcome to the Beloorbayir Biotech Ltd Unit: SNEHA NATURA, Web site hereafter mentioned/referred to as SNEHA NATURA for convenience purpose. The information provided on this site is for general informational and educational purposes only.
Please read and review these Terms of Use carefully before accessing or using this Web site. By accessing or using this site, you acknowledge that you have read, understood and agreed to the Terms of Use Agreement. If you do not agree to the Terms of Use, you may not access or use the site.
Use of Web site :
The information provided on this site is for general informational and educational purposes. Certain sections of this Web site are intended for particular audiences including SNEHA NATURA's employees, customers and shareholders, as well as members of the health care community and the general public. Your access to and use of the information contained in the Web site is subject to this Terms of Use Agreement. By accessing and using this Web site, you accept, without limitation or qualification, this Terms of Use Agreement. If you proceed and use this Web site, you assume full responsibility for your actions.
Content :
SNEHA NATURA will use reasonable efforts to include accurate and up-to-date information on this Web site but makes no warranties or representations of any kind as to its accuracy, currency or completeness of the information contained herein. You agree that access to and use of this Web site and the content thereof is at your own risk. This is not intended in any manner to be a substitute to professional medical advice. SNEHA NATURA disclaims all warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. Neither SNEHA NATURA nor any party involved in creating, producing or delivering this Web site shall be liable for any damages, including without limitation, direct, incidental, consequential, indirect or punitive damages, arising out of access to, use of or inability to use this Web site, or any errors or omissions in the content thereof. This limitation includes damages to, or for any viruses that infect, your computer equipment.
Indemnification :
You agree to indemnify, defend and hold harmless SNEHA NATURA, its officers, directors, employees, agents, suppliers and third party partners from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation by you of these Terms of Use.
Privacy :
SNEHA NATURA respects the privacy of its Web site users. Please refer to SNEHA NATURA’s Privacy Policy that explains users' rights and responsibilities with respect to information that is disclosed on this Web site.
Third Party Web sites and Links :
This Web site may contain links or references to other Web sites maintained by third parties over whom SNEHA NATURA has no control. Such links are provided merely as a convenience. Similarly, this Web site may be accessed from third party links over whom SNEHA NATURA has no control. SNEHA NATURA makes no warranties or representations of any kind as to the accuracy, currency, or completeness of any information contained in such Web sites and shall have no liability for any damages or injuries of any kind arising from such content or information. Inclusion of any third party link does not imply an endorsement or recommendation by SNEHA NATURA in any manner whatsoever.
Medical Information :
This Web site may contain general information relating to various medical conditions and their treatment. Such information is provided for informational purposes only and is not meant to be a substitute for advice provided by a doctor or other qualified health care professional. Patients should not use the information contained herein for diagnosing a health or fitness problem or disease. Patients should always consult with a doctor or other health care professional for medical advice or information about diagnosis and treatment.
Forward Looking Statements :
This Web site contains/ or may contain forward-looking statements about SNEHA NATURA's financial and operating performance, business plans and prospects, in-line products and products in development that involve substantial risks and uncertainties. Actual results could differ materially from the expectations and projections set forth in those statements. Such risks and uncertainties include, among other things, the uncertainties inherent in pharmaceutical research and development; decisions by regulatory authorities regarding whether and when to approve drug applications and supplemental drug applications as well as their decisions regarding labelling and other matters that could affect the availability or commercial potential of SNEHA NATURA products; competitive developments; the ability to successfully market both new and existing products; challenges to the validity and enforcement of SNEHA NATURA's patents; trends toward managed care and health care cost containment; governmental laws and regulations affecting health care, including without limitation regarding pharmaceutical product access, pricing and reimbursement; and general economic conditions, such as interest rate and foreign currency exchange rate fluctuations. SNEHA NATURA assumes no obligation to update any forward-looking statements as a result of new information or future events or developments.
Non-Confidential Information :
Subject to any applicable terms and conditions set forth in our Privacy Policy, any communication or other material that you send to us through the Internet or post on a SNEHA NATURA Web site by electronic mail or otherwise, such as any questions, comments, suggestions or the like, is and will be deemed to be non-confidential and SNEHA NATURA shall have no obligation of any kind with respect to such information. SNEHA NATURA shall be free to use any ideas, concepts, know-how or techniques contained in such communication for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products.
Trademarks :
All trademarks including product names, whether or not appearing in large print or with the trademark symbol, are trademarks of Beloorbayir Biotech Ltd UNIT: SNEHA NATURA, its affiliates, related companies or its licensors or joint venture partners, unless otherwise noted. The use or misuse of these trademarks or any other materials, except as permitted herein, is expressly prohibited and may be in violation of copyright law, trademark law, the law of slander and libel, the law of privacy and publicity, and communications regulations and statutes. Please be advised that SNEHA NATURA actively and aggressively enforces its intellectual property rights to the fullest extent of the law.
Copyrights :
The entire contents of this Web site are subject to copyright protection. Copyright © 2009 SNEHA NATURA. The compilation (meaning the collection, arrangement and assembly) of all content on this Web site and all software used on this Web site is subject to copyright protection Copyright © 2009 SNEHA NATURA. The contents of SNEHA NATURA Web sites may not be copied other than for non commercial individual reference with all copyright or other proprietary notices retained, and thereafter may not be recopied, reproduced or otherwise redistributed. Except as expressly provided above, you may not otherwise copy, display, download, distribute, modify, reproduce, republish or retransmit any information, text or documents contained in this Web site or any portion thereof in any electronic medium or in hard copy, or create any derivative work based on such images, text or documents, without the express written consent of SNEHA NATURA. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent or trademark of SNEHA NATURA, or any third party.
Void Where Prohibited :
This Web site and its contents are intended to comply with the laws and regulations in India. Although the information on this Web site is accessible to users outside of India, the information pertaining to SNEHA NATURA products is intended for use only by residents of India. Other countries may have laws, regulatory requirements and medical practices that differ from those in India. This site links (SNEHA NATURA’s) to other sites produced by Beloorbayir Biotech Ltd’s various operating divisions and subsidiaries, some of which are outside India. Those sites may have information that is appropriate only to that particular originating country. SNEHA NATURA reserves the right to limit provision of its products or services to any person, geographic region or jurisdiction and/or to limit the quantities or any products or services we provide. Any offer for any product or service made on this Web site is void where prohibited.
Governing Laws :
This Terms of Use Agreement and your use of the Web site shall be governed by the laws of India and the State of Karnataka without regard to its conflicts of laws principles. Any legal action or proceeding related to this Web site shall be governed in accordance to the laws of India and at courts at Bangalore.
Miscellaneous :
If any provision of this Agreement is held to be unlawful, void or unenforceable, then such provision shall be severable without affecting the enforceability of all remaining provisions. SNEHA NATURA reserves the right to alter or delete materials from this Web site at any time at its discretion.
Product Information :
The product information that may be provided on this Web site is intended only for the residents of India. The products discussed herein may have different product labelling in different countries.
Disclaimer :
THIS WEB SITE AND THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS CONTAINED ON THIS WEB SITE ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY. SNEHA NATURA DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEB SITE AND THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS ON THIS WEB SITE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. IN NO EVENT WILL SNEHA NATURA BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEB SITE OR ANY INFORMATION, GOODS OR SERVICES OBTAINED ON THIS WEB SITE, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES (EVEN IF SNEHA NATURA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), TO THE FULLEST EXTENT PERMITTED BY LAW. ALL INFORMATION CONTAINED ON THIS WEB SITE, INCLUDING INFORMATION RELATING TO MEDICAL AND HEALTH CONDITIONS, PRODUCTS AND TREATMENTS, IS FOR INFORMATIONAL PURPOSES ONLY. IT IS OFTEN PRESENTED IN SUMMARY OR AGGREGATE FORM. IT IS NOT MEANT TO BE A SUBSTITUTE FOR THE ADVICE PROVIDED BY A PHYSICIAN OR OTHER MEDICAL PROFESSIONALS OR ANY INFORMATION CONTAINED ON OR IN ANY PRODUCT PACKAGING OR LABELS. YOU SHOULD NOT USE THE INFORMATION CONTAINED ON THIS WEB SITE FOR DIAGNOSING A HEALTH PROBLEM OR PRESCRIBING A MEDICATION. YOU SHOULD CAREFULLY READ ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCTS ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY PRODUCT PURCHASED ON THIS WEB SITE. YOU SHOULD ALWAYS CONSULT A PHYSICIAN AND MEDICAL ADVISORS PRIOR TO BEGINNING ANY SUPPLEMENT PROGRAM OR IF YOU HAVE HEALTH CONCERNS OR ISSUES. ANY LINKS ON THIS WEB SITE TO WEB SITES OPERATED BY THIRD PARTIES ARE PROVIDED FOR YOUR CONVENIENCE ONLY. SNEHA NATURA IS NOT RESPONSIBLE FOR THE CONTENT AND PERFORMANCE OF THESE WEB SITES OR FOR YOUR TRANSACTIONS WITH THEM AND OUR INCLUSION OF LINKS TO SUCH WEB SITES DOES NOT IMPLY ANY ENDORSEMENT OF THE MATERIAL ON SUCH WEB SITE.
Updated: 10 August, 2016
BELOORBAYIR BIOTECH LTD, UNIT: SNEHA NATURA hereafter mentioned/referred to as SNEHA NATURA for convenience purpose, uses cookies to improve the experience for visitors to our websites, including websites that can be accessed through our mobile applications, and has published this Cookie Policy. It explains what cookies are and how we use them on our websites. If you don’t want to receive cookies while browsing our website, you can modify your browser and/or mobile device settings so that it notifies you when receiving cookies or you can choose to restrict or block cookies.
Cookies are tiny files, composed of a string of letters and numbers, placed on your computer by web page servers. They enable the website owner to distinguish you from other users of the website. Cookies cannot be executed as code or used to deliver viruses and they cannot enable us to access your hard drive. We cannot read any information on your hard drive even if we store cookies there.
The data generated through cookies on SNEHA NATURA websites can be used for various purposes including the following:
Strictly necessary :
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website and saving items to a shopping basket.
Performance :
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they receive error messages. They are used to improve how a website works in future versions.
Functionality :
These cookies allow the website to remember choices you make such as user name, language or region you are in and provide a more enhanced personal experience.
Targeting or advertising :
These cookies are used to deliver content more relevant to you and your interests.
We don’t permit any third parties to advertise on our website but we cannot control advertisers that are allowed by internet service providers to advertise whilst you are browsing on the internet.
SNEHA NATURA is required by law to obtain your consent for all types of cookies that we place other than those that are "strictly necessary".
You can learn more about how to manage your cookies by visiting the Help function of your browser, the settings of your mobile device or you can visit www.aboutcookies.org which provides detailed information on managing cookies on popular browsers. Please be aware that parts of our websites may not function correctly if you disable cookies.
Your health and satisfaction with our site are of equal importance to us!
www.snehanatura.com's Customer Care Centre is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. We look forward to helping you!
1. Contact Us
2. Payment Policy 3. FAQ’s
4. Safety on the Internet
5. Browser Problems
6. Privacy Policy
7. Refund Policy
8. Social Login
9. Complaints Procedure
No. 284/5, 17th D Cross, 37th Main,
J P Nagar 6th Phase
Bangalore - 560078
Karnataka
India.
Tel: +91 80 26652479 / +91 43489999
Call Us
(Available between 0900 hrs IST to 1700 hrs IST on working days)
Please allow upto 24 hours for a response and include your contact information so we may respond back to you.
Email Us : support@snehanatura.com
SNEHA NATURA accepts the following forms of payment -
1. Debit Card / Net Banking / Cash Cards / Mobile Payment
2. Payments are processed through ccAvenue secure website.
3. MasterCard or Visa Credit Cards / Debit or ATM Card
4. Wire / Bank / Fund Transfer
5. Demand Draft
Where our system supports Automatic Address Verification (AVS), customers' billing address details are verified with their acquiring bank. Your card is debited upon completion of the transaction. Please keep your order receipt in a safe and accessible location.
For orders where the customer's billing address details are either "not supported", "not checked" or "not matched" with their acquiring bank,www.snehanatura.com reserves their right to manually check the customers' details before sending out their order. This may delay dispatch by 2-3 days from the order date and following successful address verification the order will be dispatched immediately.
The Internet is a new medium for shopping, and like any new technology, there is an element of concern regarding credit card security over the Internet @ www.snehanatura.com we do not collect/store Credit Card information on our server.
Users are redirected to secure ccAvenue to provide their Credit Card / Debit Card / Net Banking details for the transaction. The security is handled by a independent third party (CCAvenue) who certify that the information is correctly encrypted and secure. A window will appear on your browser notifying you when you enter and leave the secure environment. The address in your browser will also change from an "http://" address to an "https://" address along with a small padlock icon appearing in the bottom left-hand corner of your browser. Your security is our security. Upon processing a successful transaction, a confirmation email will be sent to the email address supplied with the details of your order.
Please note we DO NOT collect/store credit card / debit card or any of your sensitive financial details on our server.
A secure connection can sometimes cause problems. This may be due to an old browser being installed on your computer. You can upgrade your browser using the following links or process your order by telephone (instructions above).
-- To upgrade Internet Explorer browsers please click here
-- To upgrade Mozilla Firefox browsers please click here
-- To upgrade your Chrome browsers please click here
Any information you submit will be used for the purpose of processing your order. All personal information is kept in the strictest confidence and will NOT be used by any third parties. We guarantee our customers confidentiality. Please see Privacy Policy for further details.
We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
How do users tell that they want to return the goods in the first place?
The customers communicate to us on returns in by an email to support@snehanatura.com or by phone with a call to outnumber xxxxxx.
We issue a no quibble refund / replacement for products that are received back in our warehouse within 30 days. In case of shipments reaching us after 30 days due to unavoidable reasons like postal delays, we take it on a case-to-case basis to address the problem.
Address of our warehouse
SNEHA NATURA (A Unit of Beloorbayir Biotech Ltd)
No. 284/5, 17th D Cross, 37th Main,
J P Nagar 6th Phase
Bangalore - 560078
Karnataka
India.
Tel: +91 80 26652479 / +91 43489999
No. We do not refund users for postage expense of the returning the goods.
We offer a 100% no quibble money back guaranty. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.
In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.
Returns are not possible in the following cases:
1. Used products
2. Return request is made outside the specified time frame.
3. Products with tampered or missing serial numbers, including price tags & labels.
Yes, a return is possible at item level and if you have ordered multiple items, you can request a return for a partial quantity. But shipment charges of the same needs to be borne by customer. Returns must be received back into the warehouse within 30 days from the date of purchase.
The terms as in terms "When are returns not possible?" also be applicable in such cases.
Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at out warehouse.
Replacement would be sent to customers when the products that need to be replaced are sent from the customers and they share the details of couriers with us. The replacement of parcels would reach the customers within 5-7 working days from the date of shipment.
Exchange of unused products that need communicated with 30 days and reaches our warehouse within 30 days from the date of shipment of the original order. Shipment charges of the same needs to be borne by customer. Customers need to share the details of couriers of products that they intend to exchange with us. The replacement of parcels from us would reach the customers within 5-7 working days from the date of shipment.
By using the Social login feature at www.snehanatura.com, you allow www.snehanatura.com and the respective social network to use your information in accordance with their respective terms of service and privacy policies. You may change this and other account permissions at any point of time.
If you have any comments or complaints regarding our website, please don't hesitate to email us at support@snehanatura.com. We are always looking to improve our services.